The Net Deposit Rule

We operate a closed-loop system with our payments. This is part of our regulatory requirements.

As a result, you must withdraw at least the total amount deposited to each payment method before you can withdraw any additional funds via another chosen payment method.

We record the Net Deposits from each payment method and will limit withdrawals to ensure the balances are aligned.

What Are Net Deposits?

Net Deposits are the difference between the Total Deposits and Total Withdrawals you've made on a particular payment method, such as a debit or credit card. The Net Deposit figure is worked out simply by taking the Total Withdrawals amount from the Total Deposits amount to arrive at a Net Deposit amount.

• If you have deposited more than you have withdrawn to a payment source you will have positive Net Deposits.
• If you have withdrawn more than you have deposited to a payment source you will have negative Net Deposits.

Example: Deposits are made totalling £/€150.00 and Withdrawals are made totalling £/€100.00. This means that the Net Deposit Total is £/€50. This is a positive Net Deposit amount.

A maximum withdrawal will be displayed on each method to help guide you. If you have only one payment method, you will see only the maximum withdrawal amount, not net deposits.

How does this impact me and how can I resolve this?

You will receive an error message if you have not followed this process. The withdrawal page will indicate how much you can withdraw to which method.

If you encounter an issue on the iOS or Android apps, please head to kwiff.com/withdrawal to complete your withdrawal.